A water softener in Peoria may be something you inherit with a house rather than choose. This page covers what to check on a softener that came with your home, how to decide between service and replacement, and how to choose a new one if you need it.

Water Treatment Phoenix is an independent referral service, not an installer, plumber or water utility. When you send the form, your details go to an independent local water treatment pro who can contact you and prepare a quote.
Your water’s hardness
This site prints hardness figures only from a water utility’s own report, for that utility’s customers. Which provider serves each address in Peoria, and its hardness, was not checked for this site, so no figure is given here. Look at your water bill for the provider’s name, then read its annual water quality report.
The USGS scale reads: 0 to 60 mg/L soft, 61 to 120 moderately hard, 121 to 180 hard, over 180 very hard. EPA lists scaly deposits and soap that will not lather as signs of hardness, with a softener as the treatment.
A softener that came with the house
- Find the make and model on the control valve.
- Look for a service sticker or a date.
- Check whether the bypass valve is set to service or bypass.
- Lift the brine tank lid: is there salt, and is there standing water?
- Read the hardness setting on the display if it shows one.
- Test the water at a kitchen tap for hardness.
If the water at the tap tests soft, the softener is working. If it tests hard, the unit may be in bypass, out of salt, set wrong or faulty. Softener repair and service explains the safe checks.


Service or replace?
Ask a pro to explain both options. Is the part available? Was the softener sized for this water and this household? Is the replacement certified to NSF/ANSI 44? A unit that was never sized for your hardness may never work well however often it is serviced.
Choosing a new softener
Size it to your provider’s hardness figure or a tap test, look for NSF/ANSI 44, and choose equipment certified for what you want removed. A salt-based softener adds sodium in exchange for the hardness; if you watch your sodium, ask your doctor.
Old softener, new home? Ask a local pro to check it.
Check permits with the City of Peoria before a replacement. For more, see water softeners and softener installation.
What to tell the pro
When the pro can contact you, have the make and model from the control valve, any service date you found, what you see in the water and whether the softener has been in bypass. Say whether you use sodium chloride or potassium chloride. With that, the first visit can be about your softener rather than about finding it.
Keeping a record
Whatever you decide, keep a note with the softener: the date of service or installation, the model, the hardness it is set to and the readings before and after. If you sell the house later, the next owner starts with what you did not have: a softener with a history.
Drinking water
A softener is not built to change taste. If you want different drinking water, reverse osmosis at the kitchen sink is a separate system for one tap, certified to NSF/ANSI 58. EPA’s WaterSense program says a WaterSense labeled RO system sends 2.3 gallons or less to the drain per gallon treated.
Before you buy a home
If you are still house hunting, ask the seller whether the softener works, when it was last serviced and whether the house is set up with a softener loop. Ask for the model and any paperwork. A softener in bypass or an empty brine tank in an empty house tells you little; a hardness test at the kitchen tap after you move in tells you whether it works. Put the question on your list along with the water heater, which the City of Phoenix report notes can suffer from scaling in hard water.
To ask for a quote in Peoria, send the form with your ZIP code and what you notice. Your request goes to an independent water treatment pro who works in the Valley, who can contact you, test your water and prepare a quote. Asking is free, and you are never obliged to go ahead. If you are not sure which system you need, choose “Not sure” on the form and describe what you see when the pro can contact you. Have your water bill to hand, so you can name your provider.

Ask a local pro